Refund Policy

Last updated: 31 October 2026

1. Overview

TrustClap is operated by VECTORSPELL LTD, registered in England and Wales, company number 17167562. This policy explains when refunds are available for TrustClap subscriptions. Read it together with our Terms of Service.

2. Free plan

Free costs nothing and needs no card, so there is nothing to refund.

3. Subscriptions

Solo and Agency are monthly subscriptions. You can cancel at any time from your account; cancelling stops future renewals and you keep your plan until the end of the period you have already paid for. We do not give partial refunds for unused parts of a billing period. Nothing is deleted when you cancel or downgrade.

If you were charged in error, for example a duplicate charge or a renewal after you cancelled, contact us and we will refund the incorrect charge in full.

4. Your statutory rights

If you are a consumer in the UK or EU, you normally have a 14-day right to cancel online purchases. If you cancel within 14 days of your first payment, we refund it; where you have already used paid features, we may deduct a proportionate amount for that use. Nothing in this policy limits rights you have under consumer protection law.

5. Payment processing

Payments are processed through Stripe Managed Payments. For eligible transactions, Link may act as the merchant of record, and refunds may be issued by Stripe or Link to your original payment method. Refunds normally appear within 5 to 10 business days, depending on your bank.

6. How to ask for a refund

Write to us from the Help page in the app, with the approximate date and amount of the charge. We answer refund requests within 5 business days.